The First “Escape Room” Emergency Training for Water Utilities.

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Get comfortable with the unexpected

Having an underprepared team is the biggest risk to your utility when facing the next emergency in your water or wastewater system. Maintain the hours of standardized training that are slowly fading from your team's mind and empower your team to level-up their emergency response knowhow.

Are you training your staff, or are you challenging your team?

With Teamergent, your utility will:

  • Test knowledge through water-specific, realistic scenarios

  • Excite team members with engaging training that mixes up tradition

  • Retain skills and mental muscle memory so they don’t fade

  • ”I had the pleasure of participating in this training. I have to admit, I was a bit skeptical at first on how effective it would be. Once I got past trying to fight this scenario, I was impressed on how effective the training was for our team. Thanks Teamergent!”

    — Greg Galindo, Operations Manager, Walnut Valley Water District

  • "The Teamergent training provided to Milwaukee Water Works exceeded expectations. The scenarios were well planned, realistic, and fast paced. Working through the modules, side quests and injects to determine the best path forward required a number of extensive and productive conversations. The training was far more productive than any previous tabletop exercises the utility has conducted."

    — Pat Pauly, Superintendent, Milwaukee Water works

  • "Responding to an emergency is a skill and process that all water utilities need and not something you want to learn the hard way. Teamergent gave us the training without the damage. We were able to test our response plans and strengthen our decision-making with a very realistic scenario. The multi-media training was engaging and beneficial. I certainly don’t want any catastrophes, but I feel like we are better prepared for one now after the Teamergent training. I definitely recommend Teamergent."

    — Tricia Kilgore, Director of Technology and Innovation,  Beaufort-Jasper Water and Sewer Authority

Teamergent currently supports water and wastewater utilities across 11 different states.

Our clients benefit from:

  • Peer sharing across the US

  • Regional collaboration on best practices

  • Lessons learned from utility lived experience

Emergency Scenarios

  • POWER OUTAGE

    A widespread power outage puts critical facilities, backup systems, and field operations to the test. As the disruption continues and normal communications and resources become less reliable, your team must prioritize what matters most and keep essential services running under pressure.

    How prepared is your utility to rely on backup power for longer than expected?

  • DISTRIBUTION CONTAMINATION

    A potential contaminant is discovered within the drinking water distribution system, raising immediate questions about public health, system boundaries, and customer notification. With limited information and pressure mounting, your team must determine the extent of the problem and act quickly to protect the community.

    How prepared is your utility when confidence in the water supply is suddenly at risk?

  • CYBERSECURITY

    A cyber incident begins disrupting the systems your team relies on to monitor, communicate, and operate. As visibility decreases and uncertainty grows, staff must protect critical functions while determining what can still be trusted.

    How prepared is your utility when the systems you depend on suddenly become unreliable?

  • HURRICANE

    A major hurricane threatens widespread impacts across your service area, putting staff, facilities, communications, and critical infrastructure at risk. As conditions deteriorate, your team must prepare for the storm while anticipating what will be needed in the difficult days that follow.

    How ready is your utility to respond when the entire community is under pressure?

  • WASTEWATER CONTAMINATION

    An unexpected contaminant enters the wastewater system, creating uncertainty about treatment impacts, worker safety, environmental consequences, and downstream risks. As the situation evolves, your team must coordinate across operations, laboratories, regulators, and response partners while keeping critical processes running.

    How will your utility respond when an unfamiliar contaminant threatens normal treatment operations?

  • SERIOUS MAIN BREAK

    A major transmission main fails, threatening water service, system pressure, transportation, and surrounding infrastructure. With consequences escalating quickly, your team must coordinate an effective response while balancing public safety and system operations.

    How will your utility respond when one break becomes a community-wide emergency?

Easy training, hard response.

Hard training, easy response.

Emergency preparedness is all about your team’s ability work together through challenging scenarios and react methodically to unforeseen obstacles. Problem solving enhances the team’s cognitive ability and creates a growth mindset. This is a departure from didactic, slow tabletop “training”. The solution is fast-paced, effortful learning that gets your team comfortable with the uncomfortable. Our program feels more like an escape room than a classroom!

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